Subject: Tech Support Candidate - Arun Gupta
From: Arun Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 07:01:32 -0400

| | Tech Support Test

Name | Arun Gupta
E-mail | [email-masked]
Phone Number | (226001) 8826448287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow 226001
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC TECHNOLOGIES PVT LIMITED (WIPRO) | IT Analyst | I'm working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection and NDTV URL and settings definitely then working in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Bluetooth on
2. Searching blutooth device
3.Pair Blue to Device
4. pairing

What according to you makes you a good candidate for customer service or technical support job?

Submissive talk to User... don't hyper any situation.
Any issues regarding laptop, installation, application, VPN,any thing going for deep troubleshoot and then assign Field Engineer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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