Subject: English Language Test - Divya Jaiswal
From: Divya Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 05:24:07 -0400

Foreign Language
Screening Test

Name

Divya
Jaiswal    /  (+91) 8652834923    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Mam / sir

I am Divya how may assist you i am here to solve your problem i have already
checked with my team regarding your refunds in next 48 hrs we will proceed your
payment to your bank account Any thing else mam drop us a email we are happy to
assist you

Thank you

Regards Divya jaiswal

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul we are sorry to here that I will send my engineer
in next 3 to 4 hrs he will check and diffently will provide fresh product as
soon as possible