Subject: English Language Test - Ankit Jaiswal
From: Ankit Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 05:00:56 -0400

| | Foreign Language Screening Test

Name | Ankit Jaiswal    /  (+91) 9650439547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

Thanks so much for reaching out about this. I can see your order is not deliver yet.

We hope your health condition is good and sorry for inconvenience. We attempted to contact you at your address to order to deliver your requested handbag, but our delivery boy was unable to locate your address and contact you. Please double-check your delivery location and ring 9 to pick up your order.

Please let me know if there's anything more that I can do!

Thanks & Regards
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thank you so much for getting in touch. I've processed that replacement for you already. It might take up to five business days to complete the procedure.

I'd want to learn more about your experience and see if there was anything we might have done to improve it. We're constantly looking for ways to improve, and we'd love to hear your suggestions.

If not, don't worry. Thank you for being a wonderful client throughout your time with us, and please don't hesitate to contact us if there is anything else we can do for you in the future.

Thanks & Regards

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