Subject: Tech Support Candidate - Shifan Ahmed
From: Shifan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 03:43:45 -0400

Tech Support
Test

Name

Shifan
Ahmed

E-mail

[email-masked]

Phone Number

(+91) 7985290724

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 120

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Softwares

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Optum UHG

IT Analyst

NA

28900

Previous
Employer 1

Paytm Payments bank Limited

IT Associate

20-July-2021

17827

Previous Employer 2

InterfacePro Webtech Pvt Ltd

IT
Associate

5-Jan-2020

15000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of All I check the internet if it is not
limited.

Then I check for other page to Open.

Also I check the same page in mobile to open of it is not gone from server
end.

Third I restart my browser, try to change browser and open it.

Then I clear all the cache and cookies from internet options.

Then I reset settings of my browser.

Issue will resolve till these steps.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
bluetooth.

Turn on device.

If required, switch the device to pairing mode.

Then from mobile search and pair the device.

Then it will connect after pairing.

What according to
you makes you a good candidate for customer service or technical support
job?

I am good at technical support, and i want to grow up a career
in that management and technical services.

On a scale of 1 - 5
please rate your fluency in spoken English

5