Subject: English Language Test - Ayush Shrivastava
From: Ayush Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 02:01:12 -0400

| | Foreign Language Screening Test

Name | Ayush Shrivastava    /  (122022) 9630740824    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir , let me check why is your product not delivered yet then i will tell customer your address is wrong that’s why is your product not delivered sir could you please give me address once again so i can get get the product deliver after that i will apologise from the customer tell them you will get product as soon as possible and thank-you sir for feedback this thing will not happen again
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir its replacement so i will deliver a new t.v as per the company policies . If you wil get another default and scratch i will refunded your money in your account sir i hope you will understand the company policy and you will get new t.v as soon as possible thank-you, sir for giving me your precious time

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