Subject: English Language Test - Shivangi Jain
From: Shivangi Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 01:36:32 -0400

| | Foreign Language Screening Test

Name | Shivangi Jain    /  (91) 9682612815    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer's first name),

I'm sorry to hear that your order hasn't arrived and I know how frustrating this must be. Customer happiness is important to us and we're happy to look into your request. I have tracked the package via (carrier), and it's currently sitting in the hub (courier company).
On further enquiry, I found out that the address on the package is not correct. If it's possible contact the courier service (number) and inform them about your correct contact information.
Please contact me directly if you face any other issues regarding your order.

Sincerely,
First name
Email

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're sorry that you had such a bad experience with us. We try to make our customers shopping experience easy and enjoyable. We regret that you have received a defective product. I will look into the matter and will make sure that your grievances are sorted out as soon as possible.

Sincerely,
Agent's Name
Email

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