Subject: English Language Test - Chandan Tiwari
From: Chandan Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 11:22:29 -0400

Foreign Language
Screening Test

Name

Chandan
Tiwari    /  (+91) 7277164997    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi.

Dear Customer you have ordered the hand bag on 24 th march 2021. And our
courier partner tried to deliver you but your address was incompleted/wrong so
please contact to the our helpline no. For further Queries

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear Customer,

Sorry for inconvenience , Your ticket
has been raised and your ticket no. is ***"****56** , our team will be contact
you within 24 houri

Thank you
!