Subject: English Language Test - Mohd Farman
From: Mohd Farman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 07:48:40 -0400

| | Foreign Language Screening Test

Name | Mohd Farman    /  (+91) 9520734698    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Greeting of the day,

Thank you so much for contacting us, and I deeply regret to hear that you did not get the order and I would like to inform you that I have checked the status of the order and courier tried to deliver the package but as per the courier the addres was wrong and I have rescheduled the delivery and I have attached the courier contact number so you can contact to the courier also.

Thank you
Regards
Farman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Greeting of the day,

Thank you so much for contacting us, and I deeply regret to hear that you have an issue with the TV Cabinet and I would like to inform you that I have made the replacement for you and I have arranged a pickup for this item and courier will the item at your pick-up point and the replacement will be delivered to you within 2-3 days. I would request you to take this as an exception and serve us again.

Thank you
Regards
Farman

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