Subject: English Language Test - Akanksha Yadav
From: Akanksha Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 05:16:18 -0400

| | Foreign Language Screening Test

Name | Akanksha Yadav    /  (91) 9140391261    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
There's bring to your kind notice that the address you mentioned on the detail page for the delivery process is incorrect and because of that there is a problem in the delivery of your product. So kindly just help us to make sure that the order you made could be delivered on the appropriate address.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Seeing the problem you are suffering, we are really sorry for the problem you had to face but we will definitely solve your query. Although there are some terms and conditions for the following process, do follow that and do corporate with us too.
Thank you.

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