Subject: English Language Test - Rukhsar Mansoori
From: Rukhsar Mansoori <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 05:02:29 -0400

| | Foreign Language Screening Test

Name | Rukhsar Mansoori     /  (110053) 9873764705    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanking you for contacting us!

We apologize for the inconvenience caused to you.

I request to you kindly share the below mentioned details which is required for solving your complaint:

1. Correct Address
2. Building Number
3. Area
4. Pin Code
5. Correct Contact Number

Please share the all needy details so we can assist you better.

Thanks and Regards

Rukhsar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanking you for contacting us!

We apologize for the inconvenience caused to you.

I would like to inform you that TV cabinet unit is not returnable. But you are saying many scratches in the unit of TV cabinet So, I request to you kindly share the videos and pictures for further assistance and we will contact to you as soon as possible.

Thanks and Regards

Rukhsar

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