Subject: English Language Test - Aazar Raza
From: Aazar Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 03:55:03 -0400

Foreign Language
Screening Test

Name

Aazar
Raza    /  (91) 8906786476    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/mam hope you are doing well,we tried to reach you at the
location to give you yours ordered handbag unfortunately cannot find the correct
address the address was wrong please replace your order with the correct address
thank you have a nice day,

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul hope you all doing sorry for the inconvenience we can
understand your problem we will replace your order with a new unit our team will
reach you soon thank you have a nice day,