Subject: English Language Test - pawan nayal
From: pawan nayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Apr 2022 03:05:58 -0400

| | Foreign Language Screening Test

Name | pawan nayal    /  (91) 9560090361    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello There ,

Thank you for contacting us. Hope you are doing well.

Thanks for informing us about your undelivered order. Please accept my apologies  on behalf of our end. We have checked to find out the reason why your shipment was delayed . Because the address is not matched . However , No need to worries about it , Please reply over the same email with your current address. After that , order will be delivered by next day morning at your doorstep.  However, we do regret any inconvenience caused due to the delay.

I have included a discount code worth $10 with this email which you can use while shopping with us next time.

If you still facing any issue please feel free to reach us . We are here for you 24/7.

Thank you for contacting us .

Pawan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting us. Hope you are doing well.

Thanks for informing us about your undelivered order. Please accept my apologies  on behalf of our end. I would like to inform you no need to worry about it . We have replaced your TV . However, Our executive will reach out with you tomorrow for replacing the TV .

I am really sorry for this inconvenience has caused to you.  For this inconvenience, I have included a discount code worth $10 with this email which you can use while shopping with us next time.

If you still facing any issue please feel free to reach us . We are here for you 24/7.

Thank you for contacting us .

Pawan

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