Subject: English Language Test - Mohammed Fahad
From: Mohammed Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 23:45:19 -0400

Foreign Language
Screening Test

Name

Mohammed
Fahad    /  (91) 9645823178    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi ABC

Sorry to hear that you haven't received the package yet, please accept my
sincere apologies on this issue. As I checked my resources I can see that the
Courier team had tried to contact you and later they understood that the Address
provided was wrong.Could you please re-check the address that you provided while
placing the order?.

No worries If you find the address as wrong as I'll share the number to contact
the Courier team so that you can provide the correct address to them and they
will help you with it.

Courier:123456789

I hope my efforts are helpful.

Thank you for shopping with us. Have a great Day.

Cx representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul

First of all please accept my sincere apologies on this issue. This usually
doesn't happen with our Customers. No need to worry I'll help you with this. Do
you need a Replacement or Refund on return? I can even arrange a free pickup for
you or do you need a Drop-off?

Cx Representative