Subject: Tech Support Candidate - Himanshu Gupta
From: Himanshu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 15:37:46 -0400

| | Tech Support Test

Name | Himanshu Gupta
E-mail | [email-masked]
Phone Number | (91) 9582986794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Vinod Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try to restart the device.
Check internet connection.
Check on the news if the website is down for everyone.
Look for the Cached version of the page.
Check on the incognito window.
Try another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Turn on the Bluetooth.
Click on pair a new device (considering the speaker is not listed in previously connected devices)
Make the speaker discoverable by clicking the Bluetooth button.
Select the speaker on phone.
Connected!

What according to you makes you a good candidate for customer service or technical support job? | In my last internship, I worked as a customer relations specialist there; I understood customer issues as a partner and provided them with proactive solutions. At the end of 5 years, I received 50+ five stars with zero negative feedback. Secondly, I have a very positive attitude, and I take accountability & ownership of whatever I do. Lastly, I have done my MBA, so I have good experience working with people from different backgrounds.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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