Subject: Tech Support Candidate - Saransh Vasudev
From: Saransh Vasudev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 01:54:31 -0400

Tech Support
Test

Name

Saransh
Vasudev

E-mail

[email-masked]

Phone Number

(NA) 8076495027

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

East Delhi(Near Noida Sec 8)

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Amazon Development Centre
India

Client Specialist

4 March 2020

24K

Previous Employer 2

Vayam Technologies

Tech
Support/Web Developer

24 April 2018

12K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
of all check that there are not any typo errors in the domain name.

2.If there is nothing incorrect in name then check if PC is connected to the
network or not by checking the "Network" icon in the task bar.

3.If the network icon is displayed as a globe then pc is not connected to the
internet.

4.Check the LAN cable is properly connected to the port of pc and to the port of
modem. It should not be loose.

5.If network icon chows connected but then also you can not access the internet
then try restarting the modem once.

6.If restarting the modem also does not work then try using "ping" command in
the command prompt followed by website name.

7.If you are not getting any replies to request then the website servers are
down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on bluetooth speaker and it
automatically gets discoverable.

2.Switch on bluetooth of smart phone and search for devices.

3.Try searching your bluetooth speaker by its name in the list of available
devices.

4.Click on the name of your speaker and it gets connected to your phone.

5.You will hear a voice saying "connected" on the speaker which acknowledges
that your speaker is connected to the phone.

What according to
you makes you a good candidate for customer service or technical support
job?

1. I have an experience of almost an year in customer service
in both domestic and international profile.

2. I have worked as a technical support for hardware and software for an
year.

3.I am familiar with troubleshooting steps of basic problems in computer device
and other connected devices.

4.I know how to assess the customer's problem quickly and give the most suitable
solution in quick time.

5.I am familiar with handling hard to handle customers a s well.

6.I am a patient and a good listener. It helps me understanding customer problem
quickly and easily.

7.I am able to communicate the solution efficiently.

On a scale of 1 - 5 please rate your fluency in
spoken English

4