Subject: Tech Support Candidate - Gedela Ganesh
From: Gedela Ganesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Apr 2022 01:54:19 -0400

Tech Support
Test

Name

Gedela
Ganesh

E-mail

[email-masked]

Phone Number

(535001) 6301429152

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Vizianagarm

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Artifical intelligence

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Imerit

Delivery Executive

15000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We have
to follow steps

Identify the problem

Identify the solution to that problem

Test hypotesis

Define action plan

Implement action plan

Problem resolution

Create a post matrum report

When you want to open a site first we have to open browser than we have to type
a website to search according to that we have to follow
instructions

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put the speaker in pairing mode switch on the
speakers and long press the Bluetooth in the device switch on bluetooth on
mobile phone go to settings in your phone and select the Bluetooth settings
option wait for the phone to connect

What according to
you makes you a good candidate for customer service or technical support
job?

Detail aknowledge about a product or services offered
effictive communication skills patience to listen customer good  sense of
humour

On a scale of 1 - 5 please rate your fluency in
spoken English

5