Subject: Tech Support Candidate - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 12:47:02 -0400

| | Tech Support Test

Name | Shubham Singh
E-mail | [email-masked]
Phone Number | (+91) 8423223328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vyam info Solutions | Network Engineer | 45 to 60 days | 16500
Previous Employer 1 | inknowtech private limited | Network Support Engineer | 1/10/2021 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will recheck the URL and restart my browser.
2- i will check internet connection by jack out jack in the lan cable or checking wifi connectivity whichever may be the case.
3- i will try to open other websites and see if it's opening or not.
4- i will confirm whether i am alone facing this issue or website is down for everyone using "Down for everyone or just me" link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the Bluetooth of both the speaker and the mobile phone.
2- make sure both the devices are in discover mode.
3- search for the speaker in the available Bluetooth devices list in the phone.
4- Confirm pairing.
5- Mobile phone and Bluetooth speaker is connected now.

What according to you makes you a good candidate for customer service or technical support job? | I have prior experience of providing technical support to customer and i think i am good at it because i am always interested in learning new features in any hardware device or any application software and i quickly learn things and i am good at remembering and also i have persuasive skills which helps me in winning over confidence of customer and keeping them calm.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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