Subject: Tech Support Candidate - Vishnuvishal Lingala
From: Vishnuvishal Lingala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 09:16:54 -0400

| | Tech Support Test

Name | Vishnuvishal Lingala
E-mail | [email-masked]
Phone Number | (+91) 9052708628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Service-Now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES LTD | Technical Analyst | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the network connectivity and later my network speed and the error message I am receiving on my screen. Based on the error message I will try to find the root cause of whether the browser is facing some sort of issues like maintenance or whether access to me is available or not though which I will come up with an appropriate solution to solve the root cause by checking whether I am the only one facing the issue or multiple users are facing the issue and based on that I will decide the escalated action required and act on it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly the bluetooth option in the mobile phone should be powered on and the bluetooth device should be powered on and in pairing mode. Once both these are available, I will scan for available devices on my phone and connect them.

What according to you makes you a good candidate for customer service or technical support job?

Being able to find out the root cause of the issue and keeping track of the repeated issues and identifying a critical problem based on the minor observations, for example when a group of servers are having issue with login and when each server is checked individually, they belonging to same team like Citrix and starting L1 troubleshooting steps like checking server connectivity and network status and user access to the server and informing the respective team to check on the issue simultaneously. This way being able to prevent major issues and solve them or inform the respective team immediate update define technical support role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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