Subject: Tech Support Candidate - Architey Mathur
From: Architey Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 05:38:34 -0400

| | Tech Support Test

Name | Architey Mathur
E-mail | [email-masked]
Phone Number | (+91) 8922873464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | I am working as Technical support for a client’s software that is unique in itself. But I will learn and upgrade my skill at a faster pace.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA SERVICES | TECHNICAL SUPPORT | 30 May | 30-35k
Previous Employer 1 | Amazon Development Centre India | Customer Service Associate | 29th Dec 2020 | 20k approx
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will first try to load the cached version of the website.
2. Block the ad popups flashing on screen.
Try to run in incognito mode.
3. Check if any firewall is blocking the way.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device.
2. Turn on the bluetooth in the mobile from settings.
3. Search for the available BT devices with your mobile phone.
4. As  I see the name of my desired BT device I will connect to it.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skill, convincing power, customer handling, flexibility , pressure handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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