Subject: Tech Support Candidate - Sumit Rajnekar
From: Sumit Rajnekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 03:38:53 -0400

Tech Support
Test

Name

Sumit
Rajnekar

E-mail

[email-masked]

Phone Number

(91) 9855291443

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Nagpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aptara Corp

Technical editor

17000

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will fetch the error and try to
find the type of error . As this website is not opening then it might be a
network issue. I will check all the networking component once again . If all are
working fine then I will try to open another website if that website is running
good that means everything is working fine it is just server side problem which
will get resolved automatically.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1)First put
that speaker on pairing mode.

2)Turn on the location of your phone.

3)Find bluetooth option in setting menu of your phone.

4)Turn on the buetooth.

5)It get connected within few seconds.

What according to
you makes you a good candidate for customer service or technical support
job?

1)I got industry experience.

2)I am Graduated with technical background.

3)I have knowledge of both technical and non technical thing.

4) Being IT background student I know tech stuff of hardware , software and
networking.

5)I have done 2 certification courses.

6) I got a skill and talent to handle any scenario with good efficiency .

7) I always got effective solution for any problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4