Subject: Tech Support Candidate - Nikhil Periwal
From: Nikhil Periwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 03:20:26 -0400

| | Tech Support Test

Name | Nikhil Periwal
E-mail | [email-masked]
Phone Number | (91) 7014050725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Sme | | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check I am connected to the internet or not then I will clear caches and cookies and will try to check if I am able to open the website or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Then turn on the Bluetooth of your mobile device.
Pair the Bluetooth speaker and it's ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I am handy with Mac os and I know much about networking which is the key requirement for technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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