Subject: English Language Test - MARCUS NONE
From: MARCUS NONE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 03:20:24 -0400

Foreign Language
Screening Test

Name

MARCUS
NONE    /  (+91) 9667027348    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting the customer service department of our company. we are
very sorry for any inconvenience you may have encountered dealing with us.

regarding your order we would like to tell you that we already shipped it to the
courier for delivery the same day of the purchase. And as per the courier you
provided an incorrect address reason why the courier is unable to deliver the
item.

What you have to do is to contact the courier provide a correct delivery address
and schedule a new delivery date.

Thank you again for contacting the customer service department of our
company.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Thank you for contacting the customer care department of our company. we are
very sorry for any inconvenience you might have encountered dealing with us.

we have read and understood your request, we will leave a clear note on it and
forward it to the relevant department. Rest assure that they will get back to
you as soon as possible with a favorable response on phone or email.

Thank you again for contacting the customer care department of our company.