Subject: Tech Support Candidate - Ashish Pandey
From: Ashish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 02:16:55 -0400

| | Tech Support Test

Name | Ashish Pandey
E-mail | [email-masked]
Phone Number | (+91) 7905534249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Prayagraj U.P.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R Cube Solution | Desktop Support Engineer | | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the PC.
2.Check Internet connection.
3. Run a command in cmd ipconfig /flushdns.
Problem will resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just ON Bluetooth for both devices and go into mobile Bluetooth and select speaker name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Firstly I listen and understand the query of customer and then resolve that and I have one year experience as desktop Support Engineer using my experience I can customer issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |