Subject: English Language Test - Paras Saxena
From: Paras Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Apr 2022 00:25:51 -0400

| | Foreign Language Screening Test

Name | Paras Saxena     /  (+91) 9555195178    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thanks for contacting us regarding your order delivery, I apologise for the inconvenience. As I have checked in my system, The courier company was not able to deliver your order at their end.

Let me check with the courier company and resolve this issue for you. I will contact you as soon as this situation gets resolved.

Regards
Paras Saxena.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for contacting us regarding your TV Cabinet, I apologies for the inconvenience. At Live Salesman customer satisfaction is our top priority. As per our company policy, We have to check the product condition before returning or replacing.

Kindly verify your house address, We'll send our company person at your house to check the condition of your TV Cabinet.

After inspection necessary action will be taken. Thanks for being patient with us.

Regards
Paras Saxena

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