Subject: English Language Test - Nikita .
From: Nikita . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 14:33:53 -0400

Foreign Language
Screening Test

Name

Nikita .
/  (+91) 9650614108    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

The courier company tried to deliver the Handbag to the given address. But the
given address as per the courier was wrong.

We request you to please provide a valid address.

Thanks & Regards

Team LiveSalesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We apologise for the inconvenience caused. We request you to please keep the
receipt handy in case of return policy.

Our team will coordinate with you within 24 hours for the same.

Thanks & Regards

Homebox Team