Subject: Tech Support Candidate - Gajendra Bharangar
From: Gajendra Bharangar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 10:45:13 -0400

| | Tech Support Test

Name | Gajendra Bharangar
E-mail | [email-masked]
Phone Number | (+91) 9540634437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 15,Naya Bans
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP
ISP, Printer set up and TS, Testing Domain

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Tech Support Representative | 7th March'22 | 42000
Previous Employer 1 | Prometric Testing private limited | Tech support Analyst | March 2021 | 23000
Previous Employer 2 | Wipro | Tech support Associate | December 2019 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So if we are unable to open a Website, there might be Two different Possibilities -EITHER We are not Connected to Internet properly i.e., Intermittent Connection Or No Internet, OR the site/Browser is Malfunctioning

Troubleshooting-
Case- If We are not connected to Internet or it just keeps on Dropping frequently
Then we will Restart<Unplug<Sequential Reboot<Factory Reset Router, If there would be smart steering available for Dual bandwidth (2.4/5g)

If that even doesn't Work, then follow next TS Step

Case- If Internet is Working Fine, Then we will Restart the Brower<Clear History /Cookies.
Check with some Websites apart from NDTV. Com
Eventually after Doing couple of more Troubleshooting like this we can fix the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will turn on the Bluetooth Speaker/Device
Once that will be ready to pair and Device name is mentioned on Device itself
Then ,have to Turn on Bluetooth pairing feature in Phone
And try to get the same Speaker name in list of available Devices ready to pair
If we get the device name listed there, just need to tap over, if that automatically gets connected that good , If not then put pairing code or 0000
It will be connected and ready to go.

What according to you makes you a good candidate for customer service or technical support job?

As I am Good at grasping things easily and as per my last 3 years for Couple of Elite BPO /ITES Organizations
I found myself suitable for Tech support profile
I have worked for Purely voice/Blended Tech Support Profile prior.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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