Subject: Tech Support Candidate - Abin Joseph Tomy Abin
From: Abin Joseph Tomy Abin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 08:48:13 -0400

| | Tech Support Test

Name | Abin Joseph Tomy Abin
E-mail | [email-masked]
Phone Number | (+974) 70793365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Qatar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ansar Group | IT Support | 1 month notice | 50000
Previous Employer 1 | Techneurons Consulting Solutions | Associate Programmer | 20/8/2020 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check internet is showing or not
2) Will check any other website
3) Clear browsing data
4) Check the www.ndtv.com in any other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth device
2. Turn on the Bluetooth on that device
3. Turn on Bluetooth in my phone
4. Pair the Bluetooth device with my phone

What according to you makes you a good candidate for customer service or technical support job?

1. Polite dealing with the customer
2. Ask them the exact problem/need
3. Try to understand the issue/need clearly
4. Provide the service
5. If any small things, teach the customer to how to fix it

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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