Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 07:27:44 -0400

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (+91) 8445954353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Simbhaoli power Pvt. Ltd. | Assistant Technician | 13-9-2021 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check your computer is connected to th internet. Open a new tab and check to see if you can load another website like google.com or mozilla.org. If you can open another site, skip down to The problem only happens with certain websites. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with. If the site doesn't work in another browser, check out The problem happens in all web browsers. Do these steps and then reload the website you're having trouble with.

Click on the menu button  to open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your mobile blutooth &  speaker device.
2. Press refresh in blutooth menu and find the speaker name in list of devices.
3. Now click on you speaker device name and press pair.
Your device will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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