Subject: English Language Test - Prateek Gupta
From: Prateek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 06:44:51 -0400

| | Foreign Language Screening Test

Name | Prateek Gupta    /  (201301) 8395092053    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

According to above situation
First connect with customer and confirmed the billing address if the address was wrong then politely tell cx to
Update his correct address and then try to place the same order again
Because once the order was proceed no changes  was made by executive its upto the customer to make changes before proceed the order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | So in this scenerio if the installation was already done including the demo  between customer and team  and customer call us again then  reitrate the product policy to customer and apology with the cx

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