Subject: Tech Support Candidate - Prateek Gupta
From: Prateek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 06:35:20 -0400

Tech Support
Test

Name

Prateek
Gupta

E-mail

[email-masked]

Phone Number

(201301) 8395092053

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Taj Highway Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

T ech Mahindra

Flipkart
process

Previous Employer 2

Exl

Allstate insurence
process

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First let's figure out where the problem is so

1-Open a new tab and check to see if you can load another website like
google.com or mozilla.org.

2-If you can't open another site, continue on to the next step. Launch another
browser, like Internet Explorer or Microsoft Edge, and try to open the site you
were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

f you see any of these error messages, it might just be a problem with Firefox's
cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Click on the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Turn Bluetooth on or off for this

Swipe down from the top of the screen.

Tap Bluetooth

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

in short pls note these points

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First" is a mantra for any Organization to succeed in its business. I follow
this mantra.  Being responsive with positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4