Subject: English Language Test - Bharat Mahor
From: Bharat Mahor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 05:14:02 -0400

| | Foreign Language Screening Test

Name | Bharat Mahor    /  (110085) 7289005072    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (Customer Name)

Thank you for your mail.

This mail is regarding your concern about your hand bag order.

I understand that you didn't received your order yet. Please accept our sincere apologies and be assured that I'm here to help you.

As a customer centric company, please understand that this is our duty and responsibility to take care of our customer interest and money as well.

I checked your order details and found that your order shipped by us, and handed over to courier company same day when the order was placed.

However the courier tried to deliver the order, but your address as per the courier was wrong.

Hence we update your correct address and informed the courier company to deliver your order at the earliest.

I assure you that you will receive your order within 2-3 business days and this incident will never happen again.

Once again please accept our sincere apologies .

For further assistance, feel free to contact us.

Warm Regards,
Bharat Mahor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for mail.

This mail is regarding your concern about damaged TV cabinet.

As per your response, I understand that the cabinet has too many scratches on it.
Please accept our sincere apologies and be assured that I'm here to help you.

Please understand that this is our duty and responsibility to take care of our customer interest and money as well.

As per your request, I had process a request for replacement of your damaged cabinet. I assure you that replacement process will be done in next 2-3 business days.

Once again please accept our sincere apologies .

For further assistance, feel free to contact us.

Warm Regards,
Bharat Mahor

| |