Subject: English Language Test - Kushal Gupta
From: Kushal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 05:07:39 -0400

Foreign Language
Screening Test

Name

Kushal
Gupta    /  (201301) 8448171051
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

Greetings from Babyshop!

We are extremely sorry for delay but the address you provided us while placing
your was seems to be wrong, that's why our team was not able to deliver it.

Our team tried to call you as well but the contact number was "not
reachable."

Kindly provide us the correct address and we'll try to deliver it ASAP.

Thanks for Cooperation, we appreciate your patience.

Thanks and Regards

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Greetings from Homebox

We are terribly sorry for the issue, as we can see your product is in under
return policy. So we'll send our team members to replace the product within 48
working hours.

If is there anything else that we can help you with, kindly let us know.

Thanks & Regards

Homebox