Subject: Tech Support Candidate - venkata Sai Rama Raju Kakarlapudi
From: venkata Sai Rama Raju Kakarlapudi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 03:18:20 -0400

| | Tech Support Test

Name | venkata Sai Rama Raju Kakarlapudi
E-mail | [email-masked]
Phone Number | (+91) 7013927045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll open a new tab and check to see if I can load another website like google.com , If I can open another site, then  the problem only happens with certain websites , we can see any of these error messages, it might be a problem with cache. If I can't open another site , then I'll launch another browser , like Internet Explorer and try to open the site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the settings in mobile phone , then navigate to connected devices and turn on the Bluetooth toggle switch , if it's not enabled ,Select Bluetooth to view the options Click on pair new device after that look for the Bluetooth speaker's name on the list , Finally Select the speaker's name to connect to it. It takes a few seconds for the devices to pair when it's done , the screen shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help , show to customers that you understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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