Subject: Tech Support Candidate - Gaurav Tomar
From: Gaurav Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 02:09:57 -0400

Tech Support
Test

Name

Gaurav
Tomar

E-mail

[email-masked]

Phone
Number

(+91) 9821379995

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sagarpur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical support associate

17/08/2021

26k

Previous Employer 1

Ikya

Operation executive

19/09/2015

12k

Previous Employer 2

NA

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In this scenario, First I will restart the
browser. Then if it will not work then I will clear cache and clear data of that
particular browser. Then I will check the update, if the browser not updated, I
will update. Then I will check with any other available browser. If it works on
other browser then I will try to re-install the browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings. Then select bluetooth setting option. Scroll
down to other device section under bluetooth setting. Make sure phone is in
discoverable mode. Then under other device option select your speaker want to
pair and click.

What according to you makes you a
good candidate for customer service or technical support job?

I have 5 years experience in technical support. I handled a
variety of customers so I know that the procedure. I have worked with a team so
I know that how to work in team environment. Apart from this I am curious to
learn new things.

On a scale of 1 - 5 please rate your
fluency in spoken English

4