Subject: Tech Support Candidate - Rajat kumar Kumar
From: Rajat kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Apr 2022 02:05:48 -0400

| | Tech Support Test

Name | Rajat kumar Kumar
E-mail | [email-masked]
Phone Number | (251001) 8077315365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-click the 3 dots from upper side of gogle chrome
Next go to settings
Click privacy
Clear browsing data
Click cookies aand size data
Select time range and click all time option
Step 2- click advance button
Click first 3 option . Browser history
. Cookies and size data
. Caches img and files
Step 3 - open turbo VPN app
Click connect option
Result - all error sites open immediately .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly open the Bluetooth on yr device .
2. Refresh the new connected device .
3. Search the device name which one is connected (ex- JBL 200) .
4. Click on device  name and paired it.

What according to you makes you a good candidate for customer service or technical support job?

Ability to good communicate and trying to solve their problems immediately.
With the best of my knowledge I try my best to do with favour of customer problem .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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