Subject: English Language Test - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 10:11:12 -0400

| | Foreign Language Screening Test

Name | Abhishek Sharma    /  (110031) 9354420034    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you sir for contacting Babyshop.

I understand that you are facing delivery issues with your order.

As I can see your courier was dispatched and we tried to deliver the order on the adress provided in your order.

However, as per our transport team, the address provided in your order was incorrect and hence, they were unable to deliver your order. In this case, we can offer you two solutions  kindly share your updated address so that we can deliver your order as soon as possible. We are looking forward to hearing from you.
Thanku for contacting babyshop, have a good day.

ABHISHEK SHARMA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thanku sir for contacting.

I understand that you are facing issues with TV cabinet installation .

I would like to inform you that we will need investigate this issue and there for we would like to scheduled a technical team visit at your place our team tried to fix the issue and replace the device if the cannot be fixed.

Please provide us date and time on which we can scheduled a technical visit for you.

We are looking looking forward to hearing you.

Thanku for contacting us, good day.

ABHISHEK SHARMA.

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