Subject: Tech Support Candidate - Sagar Ali
From: Sagar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Apr 2022 07:39:31 -0400

| | Tech Support Test

Name | Sagar Ali
E-mail | [email-masked]
Phone Number | (226103) 8576935853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia milia islamiya
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Electonics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pricol | Electronics engineer | 28Feb. | 16k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Identify the problem.
2.Establish a theory of probable cause.
3.Test the theory to determine the cause.
4.Establish a plan of action to resolve the problem and implement the solution.
5.Verify full system functionality and, if applicable, implement preventive measures.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.
Step 4: of its not connected then follow the screen rules.

What according to you makes you a good candidate for customer service or technical support job? | A technical support representative is focused on resolving your issue as quickly as possible. Technical support reps listen to symptoms, try to reproduce the issue, and quickly provide a solution to the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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