Subject: Tech Support Candidate - Anurag kumar Yadav
From: Anurag kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 16:36:18 -0400

| | Tech Support Test

Name | Anurag kumar Yadav
E-mail | [email-masked]
Phone Number | (919) 9818266072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SystemCare Technologies | Technical Support Engineer | | 45k
Previous Employer 1 | Day in Day out Technologies | Technical Support E nginner | April 2017 | 25K
Previous Employer 2 | HCL Infosystem | Technical Support Associate | july 2015 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check website name is written correctly or not .
2. I will check my device is connected with internet or not.
3. If the device is connected with internet  still website is not opening ,then I will check my laptop/desktop date and time is up to date or not.
4. I will try to open another website.
5.Launch another browser, like Internet Explorer or Microsoft Edge and try to open the site.
6. Still facing the problem, Restart the device .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the speaker .
2. Turn on the Bluetooth of mobile device.
3. Go to settings ,open Bluetooth option .List of all
available device will appear.
4. Connect the speaker from available devices.
5. Bluetooth speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of 7 years in technical support.
I am  soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. I can handle agitated customers so nicely.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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