Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 08:38:53 -0400

Foreign Language
Screening Test

Name

Deepak
Kumar    /  (011) 9891252212    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer,

Greetings from Babyshop.

Please accept our sincere apologies for the inconvenience caused.

With reference to your order ID ABC, we would like to inform you that as per the
logistics status, they are unable to deliver your shipment at your doorstep due
to the incorrect or invalid address. However, we would request you to please
share an alternate contact details for or if possible you can collect your order
directly from the logistics hub.

I am personally looking after your email, you can reach out to me directly.

Your Friend

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Warm greetings from Homebox team,

We regret the inconvenience caused and apologize for the same.

With regards to your above email, we would like to inform you that in some rare
cases the cabinet may scratched due to the mishandling by the courier person
during in transit. However, we would like to inform you that we are raising your
concern with the logistics team. Request you to please allow us some time to
investigate the case. Once we receive any update from the logistics team, we
will update you accordingly.

Once again thank you for choosing Homebox. We highly appreciate your support and
understanding.

Your Friend

Team Homebox