Subject: Tech Support Candidate - Sunanda Sangipogu
From: Sunanda Sangipogu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 08:18:35 -0400

| | Tech Support Test

Name | Sunanda Sangipogu
E-mail | [email-masked]
Phone Number | (63030) 01412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NTT | Associate consultant | Dec 1st 2019 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly will check the correct name of the website
Restart the browser
Fix any malware issues
Open in other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Option Bluetooth
Turn on
Select the device which u want to connect

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Patience
Speaking politely to the customers
Help them resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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