Subject: Tech Support Candidate - Shubham mohan Nishad
From: Shubham mohan Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 07:47:35 -0400

| | Tech Support Test

Name | Shubham mohan Nishad
E-mail | [email-masked]
Phone Number | (91) 8439799168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 61 nodia
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | L&t construction (apex infra) | Site engineer | 2 April 2022 | 22200
Previous Employer 1 | Shipa enterprises | Trainee engineer | Feb 2021 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps must be taken

1. Firsty we should check the internet connection.
. If everything is ok then we got to the new tab and open other website , it’s open then ndtv website is down if not opened then we moved to the next step.
3.we must check all the connections of internet sources.
4. Or we can restart the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following step are followed
1.firstly switch onn the Bluetooth speaker
Then turn on the Bluetooth mode
2.now open the Bluetooth of our mobile phone the it start searching during the search it the device name
4.  Tap on the device name , its shows
connected.
5. Then we are ready to use it.

What according to you makes you a good candidate for customer service or technical support job?

As im very calm , i can hear and understand the constomer problem very clearly and attentively.
I also good at analysing the problem and try to give the best solution to the costumer problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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