Subject: Tech Support Candidate - Afzaal Habibi
From: Afzaal Habibi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 03:00:32 -0400

| | Tech Support Test

Name | Afzaal Habibi
E-mail | [email-masked]
Phone Number | (91) 9599017207
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
VM ware ESXI , Virtualization, Vmware vCenter

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture Ind Pvt Ltd | Technical Support L1 | | 29200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check the internet connection.
Maybe internet is not working thats why this issue occur

Secondly we will check is there is any firewall activated in our network that might cause the error.

-We have to check the popup in our browser where we are trying to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on the bluetooth device
2- Go to setting option in our mobile
3- Turn ON bluetooth in the settings
4- Click on scan the nearby devices
5- Bluetooth device will show in the scan option in our mobile, simply click on it
6- Allow the popups , your Bluetooth will connect

What according to you makes you a good candidate for customer service or technical support job?

1- Candidate must have a good communication skill
2- They must be a good listener, so that they can understand what customer is trying to describe.

3- Candidate should response the customer as per SLA time period.

4- Respect all the team members and their manager

5- Self discipline is most important

6-  Ability to think logically and creatively

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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