Subject: English Language Test - MUHAMMED BADRUDHEEN K
From: MUHAMMED BADRUDHEEN K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 02:31:21 -0400

| | Foreign Language Screening Test

Name | MUHAMMED BADRUDHEEN K    /  (91) 8590628812    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XXX
Thank you for reaching out to us. Your order for XXX handbag dated 20/03/2022 was processed by our team and handed it over to the courier team on the same day.
The courier team had tried to deliver the order on the shipping address provided by you. Unfortunately, the team  were unable to ship to the address you have given us. Could you send the correct street address, we can ship the order by 2-5 business days.
Please feel free to reply by e-mail or call me at xxx-xxx-xxx as soon as possible. Thank you again for your patience.
Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the inconvenience you've been experiencing from our team. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occured and help us to improve our services.
We're proud that you've selected our company to purchase from, and we'd like the opportunity to resolve your concerns and earn your continued trust.
To help you to resolve your concern our team will contact you soon.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please reply to this message or call us at X-XXX-XXX-XXXX.
Best regards,
XXX XXXX

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