Subject: Tech Support Candidate - Nikhil Chaudhary Nikhil
From: Nikhil Chaudhary Nikhil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 02:17:35 -0400

| | Tech Support Test

Name | Nikhil Chaudhary Nikhil
E-mail | [email-masked]
Phone Number | (+91) 9927588292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bijnor (permanent) ,Noida( Temp)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Technical service desk, Office365, Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | L1 Engineer, IT service desk | Not put the papers down yet | 17k
Previous Employer 1 | Smart Brains Pvt ltd | Service desk, Analyst | 25 august2021 | 16k
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Try to open the website in new tab.

Step 2 : I will try to open the same website in any other browser (Internet explorer) to check if it is working there or not.

Step 3: it the issue still persists then I’ll clear the cache and history or temp files of that particular browser and restart the device once and then try to open the website.

Al last if clearing cookies and cache didn’t work, then there is a fault or problem with the particular website probably.

Try to open the website when device is connect to proxy sever or VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Touch and hold the Bluetooth icon when you swipe down the screen in phone.

Step2 : tap pair new device. If you are unable to find pair device check under available devices and tap refresh.

Step 3: Tap on the name of Bluetooth you want to connect to your phone.

Step4 : follow on screen instructions and tap ok

What according to you makes you a good candidate for customer service or technical support job?

1. In my opinion ‘Customer first’ is the basic key factor in any organisation to succeed in such tech or service roles.
2. Understanding the issue and then comes up with the crisp and clear resolution under appropriate time frame.
3. Willingness to work and flexibility is must.

4. Must have good communication skills and knowledge of Customer relationship management (CRM) structure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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