Subject: Tech Support Candidate - Sonam jain Jain
From: Sonam jain Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 16:10:29 -0400

| | Tech Support Test

Name | Sonam jain Jain
E-mail | [email-masked]
Phone Number | (91) 7456079326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 74
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Ms - office, Ticketing tools (Service Now) team viewer, remote tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IIBM Institute | Admin executive , finance executive, service desk | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection,
Check the url,
Change the browser,
Reset the browser,
Will try Google the link and open from the results

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of speaker, make phone' Bluetooth available and visible to all. Connect with the speaker's Bluetooth, allow to pair
What according to you makes you a good candidate for customer service or technical support job? | A person who empathize with the customer and understand the issue in the first place where customer doesnt have to repeat and provide the quick and best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |