Subject: Tech Support Candidate - Mayank Chaturvedi
From: Mayank Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 12:38:16 -0400

Tech Support
Test

Name

Mayank
Chaturvedi

E-mail

[email-masked]

Phone Number

(91) 7042666088

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr. Technical support

Working

30000

Previous
Employer 1

Concentrix

Sr. Representative

Nov 18/18

24000

Previous Employer 2

Ienergizer

Executive

MAY/2016

15000

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

You can
fix a specific website by following the below steps.

1) clearing the cookies and cache data stored by your web browser.

2) check internet connection.

3)Disable add-ons and other interfacing

software.

4) check the websiter on different web browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put your Bluetooth device in pairing  mode by
pressing and holding the power button or pairing button.

2) iPhone:  Go to settings >Bluetooth> other devices> tap the device
to connect.

3) Android: Go to settings >connected devices >Bluetooth> select pair
new device and then tap the speakers name.

What according to
you makes you a good candidate for customer service or technical support
job?

As per me, customer satisfaction is most important, and it can
be achieved by providing the First call resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

4