Subject: Tech Support Candidate - ramesh bhandari
From: ramesh bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 10:08:11 -0400

Tech Support
Test

Name

ramesh
bhandari

E-mail

[email-masked]

Phone Number

(91) 9971440601

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

techinnovations pvt ltd

IT support

1 april
2022

40-50

Previous Employer 1

Dhi Telecom

IT support

feb
2021

1.20k

Previous Employer 2

n/a

n/a

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check if internet is up and working
- if working than  what error msg showing on browser about page error.

Will try to check on different browser and see if its working on it - if yes
than will troubleshoot the browser -

If not than will  on the cmd and traceroute for ndtv.com to see if website is
down or at what point its getting stop and than will troubleshoot
accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open mobile bluetooth setting than go to
setting and open bluetooth.

if its a new device we have to peer it by add new device and look for new device
when mobile name shows on list just click on it and peer it

If its alredy peered than in some case (BT-4& 5) it will conneect
automaticly if not than just remove the device name and peer it again
.

What according to you makes you a good candidate
for customer service or technical support job?

AS i have
more than 8 year exp in customer service area - i have  learnt to listen and
observe customer issue and try my best to resolve ASAP and always keept in my
mind that customer is alwasy right.

On a scale of 1 - 5
please rate your fluency in spoken English

5