Subject: Tech Support Candidate - Prasidh Kumar
From: Prasidh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 08:24:37 -0400

| | Tech Support Test

Name | Prasidh Kumar
E-mail | [email-masked]
Phone Number | (91) 9643993317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Moti Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Engineer | 24-4-22 | 30000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- We will make sure that the device is connected to the internet

2-We will proceed further and will clear the cache and cookies of the browser

3- First we will try to re-open the website again on different browser

4- We have to make sure that the URL typed is correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- we will turn on the device Bluetooth that needs to be connected

2- we will turn on our Bluetooth in our phone and will start searching for new devices

3- Then after, we will pair the desired device and then it will be paired successfully.

What according to you makes you a good candidate for customer service or technical support job? | I always make sure that I am updating my knowledge with time as the these OS and troubleshooting is not monotonous. I have interacted with numerous customers and I have observed that I have capability to resolve their queries and retain them back.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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