Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 07:42:43 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8005811521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Neodocto | Associate Data Analyst Intern | 25 November 2021 | 0
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check what kind of errors are coming, because solutions depends upon the errors.
For example - It will show no internet, then i will troubleshoot network and internet settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the speaker.
Step 2. Turn on the bluetooth on your mobile phone.
Step 3. Pair the speaker using bluetooth on your mobile phone.
Step 4. Play songs on your mobile phone and enjoy it from the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Because I'm always calm and helping in nature.
Amd my technical supports are good.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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