Subject: Tech Support Candidate - Ankush Singh
From: Ankush Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 07:01:18 -0400

| | Tech Support Test

Name | Ankush Singh
E-mail | [email-masked]
Phone Number | (91) 8826054110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the error message.
I will try to open in other browser if it doesn't work then I will clear cache files and cookies.
After that if it doesn't work then I will try to open in other system so that it can be get that it's browser issue or website issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please open Bluetooth of speaker.
Then go on mobile Bluetooth and search for new device.
After that when you get a speaker Bluetooth name just click on that it will ask for pair.
Just click on pair and after that it will be paired.

What according to you makes you a good candidate for customer service or technical support job? | It make me good because I have good communication skills and knowledge of technical also and most important thing I just love to interact with people so that makes me good.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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